FAQ's

How do I hire a Castle from Jumping Castle Kings?
Simply call one of our friendly staff on 041-CASTLES (0412 278 537).

How much room is required for the Castle?
Each castle is different. Please check our range of Castles to decide which is best for your event and a general rule simply add 0.5m all around for pegs and the blower. Please also make sure there is access to power close by.

Who is responsible for delivery and setup of the Castle?
The delivery, set up and dismantling of our Castles is our responsibility and is included as part of the Castle hire service.

When are the Castles available for hire?
Our Castles are available for hire seven days a week and all year round including public holidays.

What access is required for the Castle setup?
Please allow at least 1m entry for the Castle. Advise our staff upon booking if there are any steps, as our Castles weigh up to 170kg and may require us to bring lifting equipment to set up the Castle.

How long does it take to set up the Castle?
It takes us around 20 minutes to completely assemble the Castle.

How long does it take to dismantle the Castle?
It takes around 20 minutes to dismantle the Castle.

What is the latest time I can have the Jumping Castle?
Provided you have adequate lighting there is no limit as to how late you may hire a Castle for. Even overnight hires can be catered for – just ask one of our friendly staff!

How much weight can the Castles hold?
Our medium castles (4m x 4m), will hold up to 360kg's, and the large castle will hold up too 500kg's.

Are your Castles safe?
Our electrical equipments have emergency cut off switches and we provide mats around the entrance of the Castle. So while our equipment is safe, the onus is on you as the hiree to observe all safety guidelines and to ensure a responsible adult is there to supervise whenever the Castle is in use.

Are your Castles clean?
Yes, they are vacuumed and cleaned with an antibacterial solution after every hire.

When do you deliver?
We try to be flexible as possible so please ask at the time of booking if you need a specific time slot. We do of course give precise times if the hire is booked for an indoor venue, such as in community centres, halls or if the hire is for a school fete or fund-raising event.

Do you cater for adult Castle hire?
Yes, our Castles cater for big kids too.

What sort of surface can the Castles be set up on?
As long as the surface is flat and level we can set up the jumping Castle on grass, concrete, asphalt and pavers. The ground must be free from any sharp objects that may cause damage to the Castles.

What payment methods do you accept?
Cash on delivery or a direct deposit to our nominated financial institution and the details identified below:

Account Name: Jumping Castle Kings

BSB no: 032073

Account no: 285904

Do you require a deposit?
A minimum of 30% to be paid 3 days in advance and the remaining balance upon setup.

Please Note any cancelation will incur a loss of the entire 30% paid.

What happens if it's windy or it rains?
All of our Castles come with covers to protect the children from the sun and the rain. This means the kids can continue to enjoy the Castle. In the event of strong winds or heavy rain, Jumping Castle Kings reserve the right to cancel the booking if we feel safety will be compromised. If this is the case, we will contact you as soon as possible to discuss the matter with a full reinbursement deposit.

Does someone need to supervise while the Castle is in operation?
Yes. For the safety of the children who will use the Castle, a responsible adult over 18 years of age must supervise the Castle at all times. There will be training given in the operating manual of the Castle on the day of the hire.

Do you supply any safety instructions?
Yes, we provide detailed safety instructions with every hire.

How far in advance do I need to book?
Book sooner rather than later. That way you will have the best possible selection to make your special event a success.

Can we move the Castle during the hire period?
No. Please do not attempt to move the Castle once set up, due to safety requirements.

What happens if we damage the Castle?
If the damage is considered by us to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We strongly suggest that you check the castle before the delivery person leaves and note any problems.

Are there any special requirements?
Castles cannot be set up near power lines, over hanging trees or sharp objects. An electrical power socket must be supplied to power the electric inflating blower that must run at all times.

Is there anything else I need to know?
Please be aware that shoes, jewellery, streamers, party poppers, silly strings, face paint, chewing gum, food and drink MUST BE KEPT AWAY from the Castle at all times. If any of these items come in contact with the Castle and it has been damaged, you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the Castle is being repaired.